Terms of Service
These terms govern your use of the Jobdeck app and website, provided by Taylored Electrical Group Pty Ltd (ABN 49 689 808 633), New South Wales, Australia ("we", "us", "our"). By creating an account or using Jobdeck, you agree to them. These terms also serve as the End User License Agreement (EULA) for the Jobdeck app.
Your account
You must give accurate details and keep your login secure. You're responsible for activity under your account and for the crew you invite. You must be authorised to run the business you set up in Jobdeck.
Using Jobdeck
Jobdeck is a tool to help you run your business. Quotes, jobs, timesheets, invoices and records. You agree not to misuse it, break the law with it, or attempt to disrupt or reverse-engineer the service.
You own your data. The jobs, quotes, invoices, photos and records you create are yours. You grant us the limited licence needed to store and process them to provide the service.
Invoices, GST & your records
Jobdeck helps you produce quotes, tax invoices and reports, but you are responsible for the accuracy of your pricing, GST treatment, licensing, and your tax and compliance obligations. Jobdeck is not accounting, tax or legal advice.
The same applies to Jobdeck's Security of Payment claim endorsements and compliance certificate templates: they are tools to help you produce these documents. You remain solely responsible for their legal correctness, for lodging them with the correct regulator where lodgement is required (Jobdeck does not lodge documents with any authority), and for your licensing obligations. Jobdeck is not legal advice.
Subscriptions, trial & payment
Jobdeck is offered on an auto-renewing monthly subscription that starts with a 14-day free trial. Prices are in Australian dollars and include GST: the figure shown is the total you pay, and the price for your business depends on the size of your team. The price is shown to you before you subscribe.
Subscriptions are taken out and billed in the Jobdeck web dashboard, and card payments are processed by our payment provider, Stripe. The trial never converts on its own. We do not ask for a card to start it, and nothing is charged unless you choose to subscribe. Once you do subscribe, your subscription renews automatically each month until you cancel.
What happens when the trial ends, or a subscription lapses. Your account becomes read-only. Nothing is deleted. You keep access to every job, quote, invoice and report, and you can still download your complete data export from the Reports page. Only adding and changing is paused, until you subscribe again.
What counts as a user. Your price band is set by the number of people with a login who are still active on your account. Someone you have deactivated stops counting from that moment. A read-only accountant or bookkeeper seat is free and never counts towards your band, and you may have two of them; if you later give one of them access beyond read-only, they become an ordinary user and count like anyone else.
If we change our prices. We may change our subscription prices, and if we do we will give you at least 30 days' notice by email before the new price applies to you. A price change never applies to a period you have already paid for. If you do not want to continue at the new price, you can cancel before it takes effect and you will not be charged it.
You can cancel at any time from the Plan page in the web dashboard, where you can also update your card and see your past invoices and receipts. When you cancel, you keep access until the end of the period you've already paid for. We handle refunds directly, contact us at support@jobdeck.com.au. None of this limits your rights under the Australian Consumer Law (see below).
Other people's information
Jobdeck holds information about people who never signed up to it: your customers, the crew you invite, your subcontractors, and anyone who fills in your public quote request form. You decide what goes in. We hold it and process it so that we can provide the service to you, and for no other purpose. We do not sell it, and we do not use it to market to those people.
What you are promising us. When you put another person's details into Jobdeck, you are telling us that you are entitled to collect them and to have us hold them for you, that you have given that person whatever notice the Privacy Act 1988 requires you to give, and that using Jobdeck for those details does not breach any obligation you owe them. If we are held liable to somebody because that was not true, you agree to cover us for that, limited to loss we could not reasonably have avoided.
What we promise you. We will only use that information to run the service for you and to meet our own legal obligations. We will keep it secure, we will tell you without undue delay if we become aware it has been exposed, we will help you respond if one of those people asks you for access or correction, and when you delete it or close your account we will delete it on the timeline set out in our Privacy Policy. The people whose information it is have rights under the Privacy Act directly against us as well, and nothing here removes them.
Presence, and who can see when someone was last in the app
Jobdeck shows colleagues within the same business whether a person is currently in the app, and when they were last seen in it. Unlike location sharing, this is on by default for every member, because it is what makes the crew chat usable — knowing whether a message has actually reached anyone. A member can switch it off for themselves at any time in their Profile, and it only ever works one way: your colleagues only see it about you if you can also see it about them.
If you are an employer, the same responsibility set out below for location sharing applies here too — this can amount to workplace surveillance of when an employee is or isn't using the app, and the Workplace Surveillance Act 2005 (NSW) and equivalent laws elsewhere may require you to give notice before it starts. Tell your crew it exists before they sign in for the first time.
Location sharing and your workers
Jobdeck can show a crew member's location to the owner and admins of their business. It is off by default, only the crew member can switch it on, and nobody can switch it on for them.
Even so, this is your responsibility, not ours. If you are an employer, using it to see where your employees are may count as tracking surveillance. In New South Wales the Workplace Surveillance Act 2005 requires at least 14 days' written notice to an employee before that starts, and other states and territories have their own rules. A worker turning the feature on themselves does not necessarily discharge that obligation. Before you rely on the feature, satisfy yourself that you have given whatever notice the law where you operate requires. We cannot give you that advice and we are not responsible for your compliance with it.
Messages we send for you
Jobdeck sends texts and emails to your customers in your name: on-my-way notifications, quote links, invoice reminders, overdue chasing and service reminders. You are the sender of those messages. We are only the means of sending them.
That means the Spam Act 2003 obligations are yours. You must have the recipient's consent, express or reasonably inferred from your dealings with them, before a message goes out, and you must stop sending to anyone who asks you to stop. Reminders about work you have done for somebody are usually fine on that basis. A message whose purpose is to win new work from them is marketing, and needs consent and an unsubscribe. Every message identifies your business as the sender and gives your contact details. If somebody asks you to stop, remove them in Jobdeck and it will stop.
Availability
We work to keep Jobdeck running and your data safe. Subject to your rights under the Australian Consumer Law (see below), the service is provided on an "as is" basis: we don't guarantee it will be uninterrupted or error-free, and we may update or change features over time.
Australian Consumer Law
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Where permitted, our liability for a failure is limited to re-supplying the service or the cost of doing so.
Limitation of liability
Nothing in this section limits the rights and remedies you have under the Australian Consumer Law, which take priority over this section. Subject to that, and to the extent permitted by law:
- we are not liable for indirect or consequential loss, or for loss of profits, revenue or business, arising from your use of Jobdeck; and
- our total liability to you for all claims connected with Jobdeck is limited to the amount you paid us for the service in the 12 months before the event giving rise to the claim.
Your data is not covered by that exclusion. Holding your business records is the job you are paying us to do, so we do not exclude our responsibility for losing them. The limits above do not apply to loss or corruption of your data caused by our failure to take reasonable care of it.
You can export a complete copy of your data at any time from Settings → Activity log (owners and admins), including while your account is read-only, and we would encourage you to keep your own copies of anything important.
Ending your account
You can stop using Jobdeck and delete your account at any time, for any reason, from the app or the dashboard. Deleting your business also cancels its subscription, so nothing is charged after the period you have already paid for.
If we need to end or suspend your account. We will give you 30 days' notice by email, and if the reason is something you can put right we will tell you what it is and give you a reasonable chance to fix it first. We will not suspend or close your account without that notice unless we have to act immediately, which means only where continuing would break the law, expose someone to a genuine safety or security risk, or where payment has failed and remains unpaid after we have asked you to fix it.
Either way you keep your data. Before an account is closed by us, and for 30 days afterwards, you can export your complete records from Settings → Activity log. If we end your subscription part-way through a period you have paid for, we will refund the unused part.
Third-party services
Jobdeck works with third-party services, including Stripe, who process your subscription payment; Apple and Google, for app distribution and optional sign-in; and, if you connect them, Xero, MYOB and payment providers. Your use of those services is subject to their own terms and privacy policies, and we're not responsible for them.
Changes to these terms
We may update these terms, but only for one of these reasons: to reflect a change to the service or to a feature; to comply with the law or with a regulator; to reflect a change in our costs, our suppliers or our security arrangements; or to correct an error or make the wording clearer.
How we tell you. If the change is material we will give you at least 30 days' notice by email to the address on your account, and we will say plainly what is changing. Changes that are not material, such as fixing a typo or clarifying wording that does not alter your rights, take effect when we publish them.
You can leave instead. If you do not accept a material change, you can cancel at any time before it takes effect and it will never apply to you. If you have paid for a period that runs past the date the change takes effect, we will refund the unused part. A change never applies retrospectively to a period you have already paid for, and it never applies to anything that happened before it took effect.
General
What we let you do with the software. While your account is open we give you a personal, non-exclusive, non-transferable right to use Jobdeck for your own business. Everything else in it stays ours: the software, the templates, the branding and the design. You may not copy it, resell it, rent it out, take it apart or build a competing product from it.
Using it properly. Do not use Jobdeck to break the law, to send unlawful or abusive messages, to store somebody else's information without the right to, to get into an account that is not yours, to strip out or work around its limits, or to load it so heavily or automatically that it degrades the service for other people.
The whole agreement. These terms and our Privacy Policy are the agreement between us. Our guide and our website describe how the product works and are written to be accurate, but where something on them conflicts with these terms, these terms decide the question. This does not limit anything you are entitled to under the Australian Consumer Law, including in respect of representations we have actually made to you.
If part of this does not hold up. If a court finds any part of these terms unenforceable, that part is severed and the rest keeps operating.
Things outside anyone's control. Neither of us is in breach for a delay or failure caused by something genuinely beyond our reasonable control, such as a natural disaster, an outage at a major provider, or a government direction. If it goes on for more than 30 days either of us may end the agreement, and we will refund any period you have paid for and not received.
If the business changes hands. We may transfer these terms to somebody who buys the business or the product, provided your rights are not reduced. We will tell you if that happens. You may not transfer your account to somebody else without asking us first, though you can of course change who in your business has access.
How we contact each other. We give you formal notice by email to the address on your account, and it is taken to have arrived the next business day. You give us formal notice at support@jobdeck.com.au. Keep your email address current, because it is where notice of a price change or a change to these terms will go.
If something goes wrong between us. Before either of us starts court proceedings, tell the other in writing what the problem is and give 14 days to try to sort it out. This does not stop either of us seeking urgent relief from a court, and it does not affect your right to go to a consumer regulator or an ombudsman.
Age. You must be at least 16 to hold a Jobdeck login. If you employ an apprentice or a worker under 16, do not create a login for them.
Governing law
These terms are governed by the laws of New South Wales, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of that State.