Delete your account
Delete it in the app (quickest)
Open Jobdeck → Profile → Delete account, and confirm. Deletion happens immediately and can't be undone.
Or request it by email
Can't get into the app? Email support@jobdeck.com.au from the address on your account with the subject "Delete my account". We verify it's you, then action the deletion on your behalf. Immediately and irreversibly, the same as in-app. The whole process, including verification, is completed within 30 days (usually much sooner).
What gets deleted
- Your logins and sessions are revoked, and your device notifications are removed.
- Your licence/ticket credentials and any receipt photos you uploaded are deleted.
- Your personal details (name, email, sign-in identity) are scrubbed so the account can't be signed into again.
- You're removed from every business you were a member of.
- Any location you chose to share with your business is deleted.
- Your profile photo and contact number are deleted, along with your online and last-seen status.
- In staff chat, any nicknames and blocks you set, or that were set about you, are deleted, and you are taken out of every conversation. Messages you sent stay for the people you sent them to, with your name removed. If you want the words gone as well, ask the business owner for an erasure, which blanks them and removes any photos you sent.
What happens to your subscription
If you are the last active person in your business, we cancel its subscription for you, so nothing is charged after the period you have already paid for. You do not need to cancel separately first.
If other people are still in the business, it keeps running and so does its subscription. One person leaving does not cancel the team's plan.
Deleting the whole business, which only the owner can do. Always cancels its subscription.
What is kept, and why
Some records are retained in anonymised form because a business's history and the law require it, for example invoices and financial records, and work-health-and-safety (SWMS) sign-ons. These no longer identify you personally. Your name is replaced with "[deleted user]" wherever it appeared in shared job records.
Exporting first
If you own the business, you can export all of your data (customers, jobs, quotes, invoices, photos and more) from the app before you delete, so you keep your own copy.
Questions
support@jobdeck.com.au. See also our Privacy Policy.